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Lead Help Desk Specialist Job
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Lead Help Desk Specialist
Technology Department
Primary Function:
Provide primary operational support for the College's academic and administrative computer hardware and e-classroom facilities. Coordinate resolution of Help Desk inquiries as well as other technical support and instructional training needs. Oversee troubleshooting and support for school-wide student laptop initiative and well as traditional desktop workstations.
Duties and Responsibilities:
- Primarily responsible for prompt and helpful resolution to first and second tier computer support requests. Oversee management of the IT Help Desk and Request Tracker database.
- Primary operational support contact for student, staff, and faculty OSX managed laptops. Install, configure and support desktop workstations (OS X/Windows) and peripherals.
- Supervise full-time Help Desk Specialist, graduate assistants and undergraduate student workers. Work closely with System Administrators and AV Classroom Technicians.
- Assist in resolving student, staff, and faculty Apple Service Repair tasks.
- Provide MCAD user base with training in basic software applications and computer-mediated processes.
- Identify and assist with development and maintenance of operational training resources and KnowledgeBase support documentation.
- Primary contact for inventory management of school-owned computer hardware (laptop/desktop) and peripheral inventory databases.
- Provide basic network maintenance for dorms, classrooms, and wireless APs with assistance and direction from Network Administrator.
- Other duties and special projects as deemed appropriate by supervisor.
Qualifications:
Education: AS or BS in CIS or equivalent related field. Minimum two years of documented, professional Mac OS X and Apple hardware experience. Windows XP and Unix experience preferred.
Experience: Proven technical ability and demonstrated expertise working with Apple hardware and software. Knowledge and/or understanding of other operating systems, cross-platform environments, and basic network concepts helpful. Experience working in academic computer lab, college environment, and/or with students is also desirable.
Skills: Possess strong interpersonal communication skills; ability to take initiative and follow work through to satisfactory completion. Self-motivated and creative with computing solutions for end-users. Some lifting (50 lbs. or less) is required.
Other: This position has been identified as security sensitive, and as such will require a background check. At the discretion of the college, various background checks may be done during the course of employment.
This is an immediate opening for a full-time, benefits-eligible Lead Help Desk Specialist.
To apply, e-mail your cover letter, resume, references and salary requirements to: computer_jobs@mcad.edu; OR send same to:
Minneapolis College of Art and Design
ATTN: Technology Department
2501 Stevens Avenue South
Minneapolis, MN 55404
You can't apply for this job because it is no longer active.
